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Delivery & Shipping Terms

Delivery & Shipping Terms

Our endeavor is to ensure your product reaches you in the shortest possible time. Since, the all of our products are tailor made for every customer as per their requirements; we have the below pre & post-dispatch timelines in place.

Category-wise pre-dispatch timeline

Here's the order-ready time for your products.

CATEGORY

ORDER READY TIME/DISPATCH TIME

Sunglasses

1-2 Working Days

Eyeglasses

3-5 Working Days

Prescription Sunglasses

4-5 Working Days

Computer Glasses

2-3 Working Days

City-wise post-dispatch timeline

Here's the city-wise delivery time your products will take, to reach you.

CITIES

DELIVERY TIME AFTER DISPATCH

Delhi/NCR/Metro Cities

2 Working Days

Tier 2 Cities

3 Working Days

Tier 3

4 Working Days

Tier 4 Cities

5 Working Days

North East/J&K/ROI

7 Working Days

We can deliver the products earlier than the mentioned timelines, but we take this extra time to ensure that the product/s you have ordered go through a stringent quality check. We care for your eyes and it is our duty to offer you with high quality optical products so that you see better and experience a difference in the world of online eyewear shopping.

We offer both standard delivery & fast delivery options to our consumers. Fast delivery comes with below T&Cs -

  1. Fast Delivery is applicable only for prepaid orders.
  2. Valid for all power ranges.
  3. Delivery timeline starts post prescription confirmation.
  4. Mentioned date is tentative and subject to change.<

Shipping Charges & Mode

At Lenstrack, we always use the best of materials & services. All the products are shipped through Air Cargo for customers who are not in the base area. Base Area is 200 kms in and around our manufacturing plant.

A charge of Rs. 49 will be levied on orders placed via Cash on Delivery option.

Shipping charge of Rs. 80 will be levied on all orders whose net price (excluding tax) is less than Rs. 100.

Terms of Shipping in case of Non-Serviceable Pin Codes

1) Prepaid orders with non-serviceable pin codes are sent through Speed Post.

2) Lenstrack.com will not be liable for any delays in delivery.

3) Normal delivery & refund schedule will not be applicable for goods sent through Speed Post.

4) In case of prepaid orders with non-serviceable pin codes, returns would have to be initiated by the customers themselves.

*For Rural pin codes served by India Post, the delivery may take up to 30 days.